Effective Date: 28-09-2023

At SplMart by Panalaal Udhyog, we are committed to ensuring your satisfaction with our home decor and furniture items. This Return and Refund Policy outlines the procedures and conditions for returns and refunds.

1. Returns Eligibility

To be eligible for a return, please ensure that:

  • The item was purchased directly from SplMart’s website.
  • The return request is made within 7 days from the date of delivery.
  • The item is in its original packaging, with all labels and tags attached.
  • The item is unused, undamaged, and in the same condition as when you received it.

2. Returns Process

If you meet the eligibility criteria, you can initiate the return process as follows:

  • Contact our Customer Support Team at info@splmart.com or 9521086372 to request a return authorization. Please provide your order number and the reason for the return.
  • Our team will review your request and provide you with further instructions, including the return address.

3. Box Opening Video Requirement

As a part of our return process, we require customers to provide a box opening video if the item is claimed to be defective or damaged. This video should clearly show the unboxing process and the condition of the item. This helps us verify the claim and expedite the return process.

4. Return Shipping

Customers are responsible for shipping the item back to the designated return address. We recommend using a trackable shipping method to ensure the item reaches us safely.

5. Inspection and Verification

Once we receive the returned item, our team will inspect it to verify its condition and whether it meets our return eligibility criteria.

6. Refund or Replacement

  • If the item is found to be in its original condition and meets the return criteria, we will process a refund to the original payment method within 10 to 15 business days.
  • If the item is found to be defective or damaged, and the box opening video supports your claim, we will offer you the option of a replacement item. If a replacement is not available, a refund will be processed.

7. Exclusions

Please note that certain items, such as custom-made or personalized products, may not be eligible for returns or refunds unless they are defective or damaged.

8. Contact Us

If you have any questions or need assistance with the return and refund process, please contact our Customer Support Team at [Insert Contact Information].

We appreciate your trust in SplMart by Panalaal Udhyog for your home decor and furniture needs. We strive to provide you with high-quality products and exceptional customer service.

Kulbhushan jangid ( Managing director ) SplMart – Panalaal Udhyog 9521086372

Note: All pronouncements to disagreement engaged by the jurisdiction law court of Jodhpur.